Support Center

How do I verify my identity?

Last Updated: Feb 01, 2016 05:34PM PST
Please submit a valid document such as a passport, drivers license or government-issued ID. The ID must include a photo of yourself, date of birth, date of expiration and/or issue, and ID number. Please submit a photo of the front and back of the document. Documents may not be hand-written. If the document is not in English, we may require a certified English translated document.

It can take 1-2 business days to receive a response on the status of your submitted documents. (We try to give you a response within 24 hours). We operate Monday through Friday PST as we are located in the US.
support@btcjam.com
http://assets3.desk.com/
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